{ Learn Code. Share Code. Teach Code. Love Code. }

  • BLURB - HP Printer Ink Blockage

  • If your a member of codenstuff then this is the main place to be. Get together..talk..chat and ponder. Have fun. Chill out. Play games.
If your a member of codenstuff then this is the main place to be. Get together..talk..chat and ponder. Have fun. Chill out. Play games.
 #83973  by CodenStuff
 Tue Sep 20, 2016 3:32 pm
Computer giant HP is facing a backlash after blocking customers from using cheaper ink cartridges in its printers. The US company has quietly changed the settings on its machines to ensure they stop recognising many unofficial printer ink cartridges.

It means customers will be forced to use HP cartridges, which are considerably more expensive.



Dutch printer ink vendor 123inkt said it had received more than 1000 complaints in 1 day and that only OfficeJet, OfficeJet Pro and OfficeJet Pro X printers have been affected.

HP issued a statement saying
"The purpose of this update is to protect HP's innovations and intellectual property"

The update was apparently issued to prevent hackers accessing printers......yeah okay.

The firmware update has changed printer settings which now stop the printer from recognising unofficial ink cartridges which means people are now forced to pay for the official over-priced HP branded ones instead.

Some of the error messages user have received are:
"cartridge problem"
"one or more cartridges are missing or damaged"
"older generation cartridge".

If you're suffering from this issue I suggest complaining/contacting support: http://h30434.www3.hp.com/

However, 123inkt have said that official cartridges refilled with generic ink will function as normal.
 #83975  by comathi
 Wed Sep 21, 2016 1:25 am
Are these printers targeted at business users?

As much as it's frustrating that a company would essentially put its printers on lockdown, it makes sense if they targeted business printers only. In general, companies will have no trouble spending a little more for the "official" product. HP knows this, most companies probably know this too.

Either that or they're hoping people will be too lazy to call them out on their move. It'll be interesting to see what the legal backlash is. This reeks of antitrust lawsuits :)